Direct Mad Media Pty Ltd ACN 676 005 852
Effective Date: 1 December 2025

This Refund & Replacement Policy (Policy) applies to all advertising services, memberships, boosts, and promotional upgrades purchased on xscorts.com.au (Site). By purchasing any advertising or membership on the Site, you agree to be bound by this Policy.

Xscorts is committed to delivering advertising services accurately and professionally; however, due to the nature of digital advertising, refunds are limited and assessed case-by-case.

1. When Refunds or Replacements Do Not Apply

A refund, replacement, or credit will not be provided in the following circumstances:

1.1 Change of mind
You have changed your mind, decided the advertising is no longer required, dislike the results, or found cheaper services elsewhere.

1.2 Advertising Already Live
Your advertisement or membership has gone live or become active on the Site.

1.3 Breach of Terms or Law
You have breached the Xscorts Advertiser Terms, User Terms, or any applicable laws or advertising restrictions.

1.4 Instructions Against Advice
You insisted on specific advertising instructions that we advised against, or you were unclear about what you wanted.

1.5 Service Availability
Any product, listing, feature, membership, or promotional tool is temporarily unavailable due to maintenance, updates, or technical issues.

2. When You May Request a Refund or Replacement

You may request a replacement or refund only if:

2.1 You notify Xscorts before:
a. your advertisement goes live; or
b. your membership or listing becomes active; and

2.2 You provide sufficient information for us to review your request, including:

• any errors requiring correction,
• proof of payment,
• details of the issue you believe warrants a refund or replacement.

3. Assessment & Timeframes

3.1 An Xscorts representative will review your request and respond within 30 days of receipt.

3.2 Xscorts may, at its sole discretion:

• authorise a refund,
• offer a replacement advertisement,
• apply account credit, or
• decline the request.

3.3 All decisions are made case by case, taking into account:

• whether the service was delivered,
• whether you contributed to the issue,
• the proportion of work completed.

4. Fees Payable for Services Rendered

4.1 You acknowledge that you remain liable for any portion of advertising services already supplied before we receive and process your request.

4.2 Xscorts may apply a partial refund only after deducting the value of services already provided.

4.3 If work has commenced but not completed, Xscorts may reduce the refund amount to cover administrative, moderation, or processing costs.

5. Approved Replacements

If a replacement is authorised:

5.1 Your current advertisement will be suspended.
5.2 You will be granted seven (7) business days to update your advertisement content.
5.3 The revised advertisement will undergo standard moderation before being republished.

Replacements do not extend or reset membership periods unless expressly stated in writing.

6. How to Request a Refund or Replacement

Email your request to:

compliance@xscorts.com.au
Subject Line: Refund/Replacement Request – [Your Name / Listing ID]

Include:

• Your full name or agency name
• Listing ID or proof of purchase
• Date of purchase
• Description of the issue
• Supporting evidence (screenshots, errors, etc.)

Incomplete or vague requests may delay processing.

7. No Guarantees of Exposure or Results

Refunds are not granted based on:

• insufficient enquiries or bookings,
• dissatisfaction with visibility, ranking, or search performance,
• competition from other advertisers,
• perceived lack of engagement.

Xscorts provides advertising space only and makes no guarantees regarding business outcomes.

8. Compliance With Australian Consumer Law

Nothing in this Policy limits your rights under the Australian Consumer Law.
However, where the ACL permits services to be supplied without refunds for change of mind or digital service dissatisfaction, Xscorts relies on those protections.